Privacy Policy

We collect information that you provide directly to us, including:

• Account Information: Your name, email address, phone number, and business details when you register.
• Business Data: Customer records, order information, payment transactions, and inventory data that you input into the Service.
• Usage Data: Log data, device information, IP address, browser type, and pages visited to help us improve the Service.
• Payment Information: We do not store your credit card details. Payment processing is handled by PCI-DSS-compliant third-party providers (Flutterwave, Paystack).

We use your information to:

• Provide, maintain, and improve the Laundry Space Service.
• Process transactions and send related notifications.
• Communicate with you about your account, updates, and support requests.
• Ensure security, prevent fraud, and enforce our Terms and Conditions.
• Comply with legal obligations and respond to lawful requests from public authorities.

We do not sell, rent, or trade your personal data. We only share data in the following limited circumstances:

• Service Providers: With trusted third parties who perform services on our behalf (hosting, payment processing, analytics), bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements.

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data in transit.
• AES-256 encryption for data at rest.
• Role-based access controls and audit logging.
• Regular security assessments and penetration testing.

While we take these precautions, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you cancel your subscription, we retain your data for 30 days to allow for export, after which it is permanently deleted. Some data may be retained longer where required by law.

Under the NDPR and POPIA, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (right to be forgotten).
• Objection: Object to processing of your data for direct marketing.
• Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@laundryspace.net.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

Your data is primarily stored and processed within Africa. In some cases, we may use cloud service providers with data centers outside Africa. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and other lawful transfer mechanisms approved under NDPR.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service at least 14 days before they take effect. We encourage you to review this policy periodically.

For questions, concerns, or data protection requests, contact:

Data Protection Officer
African Models Services Ltd
Email: privacy@laundryspace.net
Registered in Nigeria (CAC)